The Collectors Chest, AV Globale Live Auctions offer a convenient and trustworthy way to buy a wide variety of natural fancy coloured & white diamonds, precious gemstones, and high-end jewellery. There are a few things you need to know before you start bidding. This Buyers Guide will help you through the different stages of live auction and private sale. It will also guide you to understand the registration process, payment and shipping methods.
The first step is to find lots you're interested in, on a live auction. There are a number of online lots to choose from, so you'll need to do some research to find the one that you would like to bid on. Some factors to consider include the type of lots, their specifications and the market value.
It's important to study the lots and their respective estimates. This will help you place the right bid with the right price of the lot.
In order to bid on a lot, register and sign in to your account. This usually involves providing some basic personal information, such as your name, address, email address, any utility bill and your national identity card or residence permit for the purpose of verification of your account.
Please note the user can create an account with basic information to browse the lots on the website. In order to place a bid, the user must complete the profile and submit requisite documents to get the account verified as per the conditions of business approved by AV Globale.
Once you're registered and verified, you can start placing bids. There are two main ways to make your offer that is either live bidding or private sale.
● Live bidding is when you place a bid in real time, during the live auction. This is the most common way to bid, and it's a good option if you're available to watch the auction live. However, the bidders will be notified via email, whatsapp and telephone calls when the other bidders take a lead on their current bids during live auction.
● Private Sale is when you want to directly connect for a lot without going through the live auction. Once you click the private sale tab, you will be asked to fill a form to connect with the AV Globale team to further assist you on the particular lot private sale.
Important Note: Private sale button is only available on lots which are requested by the seller to be added on live auction and private sale simultaneously. AV Globale only helps assist both the buyer and seller in either case.
On winning a lot, you'll need to pay for your purchase within 14 business days. The payment method will vary depending on the communication between the buyer and AV Globale the auction house.
On receipt of payment, our team will ask you about the medium of delivery of the goods. For international shipments, AV Globale prefers Brinks, Ferrari or Transguard to handle the shipments and for local purchases you can either collect the goods from our office or arrange a pickup via local courier service providers. The shipments are on collect charges and the consignor will pay the shipment cost upon receiving the goods.
Buying at an online auction can be a great way to find the right lots the buyer is looking for. However, it's important to do the research and understand the process before bidding. We hope this buyer's guide has been helpful. If you have any further questions, please don't hesitate to contact the AV Globale team.